4. SUPPORT

  1. SUPPORT During the Subscription Term, We shall resolve problems causing the Service not to conform to the Documentation (‘Technical Support’). Our Technical Support does not include: implementation services, configuration services, help desk or integration services carried out by You or a third party (e.g. Our reseller). Prior to submission of any Support request, You are encouraged to consult the official Service Description and specifications at www.oneio.cloud or any successor site (“Documentation”) to determine if the support issue has been addressed.

    For further information on the customer support terms that apply to your subscription, please refer to the Product Specific Terms.

  2. ENGLISH All support will be provided in the English language unless agreed otherwise.
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