Can a case / ticket exchange flow include the use of acknowledgement processing to link 2 tickets together in the end point ITSM workflow systems?

Articles in this section

• Signing into the Help Center as a new user
• Why should I pay the monthly subscription fee?
• What development tools are available, if I wanted to build the ONEiO connections to our endpoints.
• How long is the typical time to set up a ticket exchange using standard APIs out of the box between the two ITSM systems?
• Do you provide a business rule engine capability for applying any business logic to the message content?
• Can a case / ticket exchange flow include the use of acknowledgement processing to link 2 tickets together in the end point ITSM workflow systems?
• How is version control of configurations managed in ONEiO?
• What kind of field transformation capability do you provide?
• Do you support endpoint outage management in the event end of the end-point systems being temporary unavailable?
• Do you have a capability to measure KPIs such as latency between components, end-to-end response time and volumes of the messages?