Help Center
FAQ
Frequently Asked Questions

Can a case / ticket exchange flow include the use of acknowledgement processing to link 2 tickets together in the end point ITSM workflow systems?

Sebastian Rosenqvist

December 28, 2022 11:16

Yes. This asynchronous acknowledgment is handled by a special Routing Rule as a response to the initial create message and uses the target system response to determine the data transferred.

Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.

Articles in this section

Signing into the Help Center as a new user
Attachment size limit for ServiceNow SOAP API
What version of TLS does ONEiO Support?
Requests to move Configurations from QA to Production
Why should I pay the monthly subscription fee?
What development tools are available, if I wanted to build the ONEiO connections to our endpoints.
How long is the typical time to set up a ticket exchange using standard APIs out of the box between the two ITSM systems?
Do you provide a business rule engine capability for applying any business logic to the message content?
Can a case / ticket exchange flow include the use of acknowledgement processing to link 2 tickets together in the end point ITSM workflow systems?
How is version control of configurations managed in ONEiO?

Can a case / ticket exchange flow include the use of acknowledgement processing to link 2 tickets together in the end point ITSM workflow systems?

Comments

Articles in this section

Sales

General

Support

Helsinki (HQ)

Frankfurt am Main

London

Atlanta, GA