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ONEiO - Plan Specific Terms

Dated: Feb 2nd, 2020

1. FREE TRIAL

1.1. If You register on Our website for a free trial, We will make one or more parts of the Service available to You on a trial basis free of charge until the earlier of (a) the end of the free trial period of 14 days, (b) the start date of any paid Subscriptions ordered by You, or (c) termination by Us at Our sole discretion.
Additional trial terms and conditions may appear on the trial registration web page. Any such additional terms and conditions are incorporated into this Agreement by reference and are legally binding.

1.2. CUSTOMER DATA ANY DATA YOU ENTER INTO THE SERVICE, AND ANY CUSTOMIZATION OR CONFIGURATION MADE TO THE SERVICE BY OR FOR YOU, DURING YOUR FREE TRIAL MAY BE PERMANENTLY DELETED, UNLESS YOU SUBSCRIBE TO THE SERVICE, OR EXPORT SUCH DATA, BEFORE THE END OF THE TRIAL PERIOD.

1.3. NO WARRANTY NOTWITHSTANDING MASTER AGREEMENT SECTIONS 8, 9 and 10 (REPRESENTATIONS AND WARRANTIES, INDEMNIFICATIONS AND LIMITATIONS OF LIABILITY), DURING THE FREE TRIAL THE SERVICE IS PROVIDED "AS IS" WITHOUT ANY WARRANTY OR LIABILITY.

1.4. Service Uptime Commitment  No Service Uptime Commitments apply to Free Trial.

1.5. Limits

  • Number of messages made available is 1.000.
  • Number of endpoints are limited to 7. Only the endpoint types listed from time to time in our self-service endpoint types list are available for Free Trial.
  • Both Production and QA environments are made available.

1.6. Modifications to Service. We have full freedom to make any modifications to the Service. We have no obligation to notify you of such modifications.

1.7. Customer Support. Only self-service support by way of our Help Center and Support Forums are made available.

1.8. Protection of Personal Data. Our Data Processing Agreement does not apply to Free Trial. Therefore, you should not insert any Personal Data to the Service at Free Trial. 

1.9. Amendments to Terms of Service. We have full freedom to make any modifications to the Terms of Service. We have no obligation to notify You of such modifications. 

1.10. Publicity. We shall not publish identities of our Free Trial users.

Please review the applicable Service Description during the trial period so that You become familiar with the features and functions of the Service before You make Your subscription.

 

2. FREE PLAN

2.1. If Your ONEiO Account is set to Free Plan, We will make one or more parts of the Service available to You free of charge on a monthly basis until terminated by You or Us at Our sole discretion.
Additional terms and conditions for Free Plan may appear on the appropriate web page. Any such additional terms and conditions are incorporated into this Agreement by reference and are legally binding.

2.2. CUSTOMER DATA ANY DATA YOU ENTER INTO THE SERVICE, AND ANY CUSTOMIZATION OR CONFIGURATION MADE TO THE SERVICE BY OR FOR YOU, DURING FREE PLAN MAY BE PERMANENTLY DELETED, UNLESS YOU SUBSCRIBE TO THE SERVICE, OR EXPORT SUCH DATA, BEFORE THE END OF THE FREE PERIOD.

2.3. NO WARRANTY NOTWITHSTANDING MASTER AGREEMENT SECTIONS 8, 9 and 10 (REPRESENTATIONS AND WARRANTIES, INDEMNIFICATIONS AND LIMITATIONS OF LIABILITY), DURING THE FREE TRIAL THE SERVICE IS PROVIDED "AS IS" WITHOUT ANY WARRANTY OR LIABILITY.

2.4. Service Uptime Commitment  No Service Uptime Commitments apply to Free Plan.

2.5. Limits

  • Number of messages made available is 40 per month.
  • Number of endpoints are limited to 4. Only the endpoint types listed from time to time in our self-service endpoint types list are available for Free Plan.
  • Only Production environment is made available for Free Plan.   

2.6. Modifications to Service. We have full freedom to make any modifications to the Service. We have no obligation to notify you of such modifications.

2.7. Customer Support. Only self-service support by way of our Help Center and Support Forums are made available.

2.8. Protection of Personal Data. Our Data Processing Agreement does not apply to Free Plan. You should not inset any Personal Data to the Service at Free Plan. 

2.9. Amendments to Terms of Service. We have full freedom to make any modifications to the Terms of Service. We have no obligation to notify You of such modifications. 

2.10. Publicity. We shall not publish identities of our Free Plan users.

 

3. STARTER PLAN

3.1. Limits

  • Number of messages made available in Starter Plan is 200 per month.
  • Number of endpoints are limited to 4. Only the endpoint types listed from time to time in our self-service endpoint types list are available for Starter Plan. 
  • Only Production environment is made available for Starter Plan.   

3.2. Subscription Term. Starter Plan Subscription Term is 1 month. Each Subscription Term shall renew automatically until terminated by You or Us.

3.3. Non-renewal notice. Your non-renewal notice period deadline is 24 hours before the end of the current billing period. Our non-renewal notice period is 30 days. 

3.4. Modifications to Service. We have full freedom to develop and make any modifications to the Service. We have no obligation to notify you of such modifications.

3.5. Customer Support. Only self-service support by way of our Help Center and Support Forums are made available.

3.6. Subscription Fees, Flat Rate Fees and Billing periods. Starter Plan Subscription Fee is EUR 99,00 per month. Subscription Fee is charged monthly in advance from your credit card. 

Flat rate integrations are not available in Starter Plan. 

3.7. Payment methods. Only payment by credit card is available. For more information of how we are charging Your credit card see ‘About credit card payments’.

3.8. Representations and Warranties. WITHOUT LIMITING OUR OBLIGATIONS IN THE 'PROTECTION OF CUSTOMER DATA' AND ‘SERVICE LEVEL COMMITMENT’ SECTIONS OF THIS AGREEMENT, WE MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, SECURITY OR ACCURACY OF THE SERVICE. 

3.9. Amendments to Terms of Service. We have full freedom to make any modifications to the Terms of Service. We will notify you of such modifications only if separately agreed upon.

 

4. PROFESSIONAL PLAN

4.1. Limits

  • Number of messages made available in Professional Plan is 1.000 per month.
  • Number of endpoints are limited to 7. All endpoint types available in the Service are available also in the Professional Plan. 
  • Only Production environment is made available for Professional Plan.    

4.2. Subscription Term. Professional Plan Subscription Term is 1 month. Subscription Term shall renew automatically until terminated by You or Us.

4.3. Non-renewal notice. Your non-renewal notice period deadline is 24 hours before the end of the current billing period. Our non-renewal notice period is 30 days.  

4.4. Downgrades. You can downgrade your Professional Plan to Starter Plan monthly at the end of the Subscription Term by giving us a Non-renewal notice thereof in accordance with section 4.3 above.

4.5. Modifications to Service. We have full freedom to develop and make any modifications to the Service. We have no obligation to notify you of such modifications.

4.6. Customer Support (2.8 and 4.1). Only self-service support by way of our Help Center and Support Forums are included in the Professional Plan. However, you can purchase additional support package to your Professional Plan at the price and terms to be agreed separately. 

4.7. Subscription Fees, Flat Rate Fees and Billing periods. Professional Plan Subscription Fee is EUR 499,00 per month. Subscription Fee is charged monthly in advance from your credit card. 

Flat rate integrations are not available in Professional Plan. 

4.8. Payment methods. Only payment by credit card is available. For more information of how we are charging Your credit card see ‘About credit card payments’.

4.9. Representations and Warranties. WITHOUT LIMITING OUR OBLIGATIONS IN THE 'PROTECTION OF CUSTOMER DATA' AND ‘SERVICE LEVEL COMMITMENT’ SECTIONS OF THIS AGREEMENT, WE MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, SECURITY OR ACCURACY OF THE SERVICE. 

4.10. Amendments to Terms of Service. We have full freedom to make any modifications to the Terms of Service. We will notify you of such modifications per email, if you have enlisted to receive change notices.

 

5. ENTERPRISE PLAN

 

 

 

6. MSP PLAN

 

 

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