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How to create integration between Jira and ServiceNow

This article shows you how to create an integration between Jira and ServiceNow, using ONEiO.

Create endpoints

First, you need to create endpoints for both, Jira and ServiceNow. The following videos show how to do that.

Jira Endpoint


ServiceNow Endpoint


Create The Integration Rules

ONEiO's software robots are trained to build rules between different types of endpoints. The following video shows how that is done between Jira and ServiceNow.


Testing The Integration

You have now created the basic ruleset between your Jira and ServiceNow. The ruleset contains all basic mappings such as default elements, comment and status mappings, and attachments. You can now test the functionality and start customising the mappings to suite your specific use-case.

Happy Integrating!


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