Tutorials

How To's

• How to implement the merge feature in Zendesk
• Using the "Extract text with regular expression" formatting functionality in routing rules
• Handling response errors
• How to add slash commands (Modal) to your Slack Endpoint
• Attributes
• How to handle JIRA Statuses With Transitions

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Integration Tutorials

• How to use the Custom REST Endpoint type
• How to create integration between Jira and ServiceNow

Endpoint Tutorials

• How to configure 4me for integration with ONEiO
• How to configure Atlassian JIRA for integration with ONEiO
• How to configure Autotask for integration with ONEiO
• How to configure Azure DevOps for integration with ONEiO
• How to configure Bechtle E-Catalogue for integration with ONEiO
• How to configure BMC Remedy ARS for integration with ONEiO

See all 27 articles

Tech Tips

• Basic Troubleshooting
• Useful Regex search strings
• Routing Rules - Using formatters to convert from Unix Timestamp
• Exporting Spreadsheet Data to a Routing Rule's Table Mapping
• Organize rules with use cases
• Export a Table Mapping from a Routing Rule to a CSV / Spreadsheet