How To's

• Attributes
• How to handle JIRA Statuses With Transitions
• How to use the Routing Rule export & import function.
• How to use custom tables & Attachment API in ServiceNow
• How to create an API token for Atlassian JIRA Cloud authentication

Integration Tutorials

• How to create integration between Jira and ServiceNow

Endpoint Tutorials

• How to configure 4me for integration with ONEiO
• How to configure Atlassian JIRA for integration with ONEiO
• How to configure Autotask for integration with ONEiO
• How to configure Bechtle E-Catalogue for integration with ONEiO
• How to configure BMC Remedy ARS for integration with ONEiO
• How to configure Efecte ITSM for integration with ONEiO

See all 15 articles

Tech Tips

• Exporting Spreadsheet Data to a Routing Rule's Table Mapping
• Organize rules with use cases
• Export a Table Mapping from a Routing Rule to a CSV / Spreadsheet

Endpoint Types

• Endpoint Type Configuration Guide - HubSpot
• Endpoint Type Configuration Guide - Freshdesk
• Endpoint Type Configuration Guide - Remedyforce
• Endpoint Type Configuration Guide - Salesforce
• Endpoint Type Configuration Guide - Bechtle E-Catalogue
• Endpoint Type Configuration Guide - Custom REST

See all 11 articles

Functionality Guides

• Message States
• Endpoint connection tester
• Routing Rule JSON structure
• How to set up notifications about integration issues for both QA and Production environments
• How to use date formatter
• Delayed Routing logic

See all 9 articles

FAQ

• Signing into the Help Center as a new user
• Requests to move Configurations from QA to Production
• Why should I pay the monthly subscription fee?
• What development tools are available, if I wanted to build the ONEiO connections to our endpoints.
• How long is the typical time to set up a ticket exchange using standard APIs out of the box between the two ITSM systems?
• Do you provide a business rule engine capability for applying any business logic to the message content?

See all 35 articles

ONEiO User Interface Guide

• Message Feed
• Endpoints View
• Subscription & Environment
• User Management
• Personal User Account
• Routing Rules

See all 8 articles

Service Provider Subscriptions

• Service Provider Subscription View - Copy Existing Tenants
• Service Provider Subscription View - Resolving Strategy
• Service Provider Subscription View

Technical Documentation

• ONEiO Inbound OAuth 2.0
• Email MultiFactor Authentication
• ONEiO receiver server certificates
• Securely connecting ITSM tool with ONEiO
• Production & QA IP addresses and ports
• ONEiO - Technical Whitepaper

See all 7 articles

Common Information

• Getting Started
• Concepts & Components
• New Endpoint Type Prerequisites
• IMPRESSUM

Security

• ONEiO Subprocessors
• How to Report Security Vulnerabilities to ONEiO Cloud
• End-to-end encryption

ONEiO General Agreements

• About ONEiO General Agreements
• ONEiO - Master Subscription Agreement
• ONEiO - Plan Specific Terms
• ONEiO - Data Processing Addendum
• ONEiO - Privacy Policy
• ONEiO - User Terms

See all 7 articles

ONEiO Service Descriptions

• ONEiO Next Generation iPaaS - Service Description

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