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Tutorials
Endpoint Tutorials
- How to configure 4me for integration with ONEiO
- How to configure Atlassian JIRA for integration with ONEiO
- How to configure Autotask for integration with ONEiO
- How to configure Bechtle E-Catalogue for integration with ONEiO
- How to configure BMC Remedy ARS for integration with ONEiO
- How to configure Efecte ITSM for integration with ONEiO
Guides
Endpoint Types
FAQ
FAQ
- Signing into the Help Center as a new user
- Requests to move Configurations from QA to Production
- Why should I pay the monthly subscription fee?
- What development tools are available, if I wanted to build the ONEiO connections to our endpoints.
- How long is the typical time to set up a ticket exchange using standard APIs out of the box between the two ITSM systems?
- Do you provide a business rule engine capability for applying any business logic to the message content?
ONEiO App
Technical Documentation
Resources
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Promoted articles
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Signing into the Help Center as a new user
Sign into the Help Center by clicking the "Sign in" button in the top right corner. If you h...
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Advanced Message Feed
Introduction The Message Feed gives you a detailed view of all message transactions in your subsc...
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Subscription & Environment
Introduction Your ONEiO Subscription consists of 1 or 2 Environments depending on your plan. Thes...
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Home View
The ONEiO Home page offers an overview of endpoint statuses, change logs and routing rule change ...
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Endpoints View
Main View Overview The endpoint's main view visualizes all of the endpoints connected to the subs...
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Routing Rules
Introduction The main component in ONEiO to create a logical information flow is called a Routing...
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Personal User Account
Introduction The Account submenu includes all information about your personal user account, split...
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User Management
User Management From any view, select the 'Settings' icon. From the drop-down list, select 'Use...