How To's

• How to implement the merge feature in Zendesk
• Using the "Extract text with regular expression" formatting functionality in routing rules
• Handling response errors
• How to add slash commands (Modal) to your Slack Endpoint
• Attributes
• How to handle JIRA Statuses With Transitions

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Integration Tutorials

• How to use the Custom REST Endpoint type
• How to create integration between Jira and ServiceNow

Endpoint Tutorials

• How to configure 4me for integration with ONEiO
• How to configure Atlassian JIRA for integration with ONEiO
• How to configure Autotask for integration with ONEiO
• How to configure Azure DevOps for integration with ONEiO
• How to configure Bechtle E-Catalogue for integration with ONEiO
• How to configure BMC Remedy ARS for integration with ONEiO

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Tech Tips

• Basic Troubleshooting
• Useful Regex search strings
• Routing Rules - Using formatters to convert from Unix Timestamp
• Exporting Spreadsheet Data to a Routing Rule's Table Mapping
• Organize rules with use cases
• Export a Table Mapping from a Routing Rule to a CSV / Spreadsheet

Endpoint Types

• Endpoint Configuration Guide - Monday.com
• Endpoint Type Configuration Guide - Intercom
• Endpoint Type Configuration Guide - ManageEngine ServiceDesk Plus
• Endpoint Type Configuration Guide - TOPdesk
• Endpoint Type Configuration Guide - ky2help
• Endpoint Configuration Guide - Azure DevOps

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Functionality Guides

• Structured Body - Use Cases and Configurations
• Message States
• Endpoint connection tester
• Routing Rule JSON structure
• How to set up alert notifications about integration issues for both QA and Production environments
• How to use date formatter

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Frequently Asked Questions

• Contact addresses for non-technical related inquiries about ONEiO
• Signing into the Help Center as a new user
• Is there any limit for Inbound and Outbound queues?
• How to Submit a Request for Deletion or Cleanup of a Message Conversation
• How long is Message and Conversation Data Stored in ONEiO?
• Best Practices to Open a Support Ticket with ONEiO

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ONEiO User Interface Guide

• Endpoints View
• Subscription & Environment
• User Management
• Personal User Account
• Routing Rules
• Home View

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Service Provider Subscriptions

• Service Provider Subscription View - Copy Existing Tenants
• Service Provider Subscription View - Resolving Strategy
• Service Provider Subscription View

Technical Documentation

• ONEiO Inbound OAuth 2.0
• Email MultiFactor Authentication
• ONEiO receiver server certificates
• Securely connecting ITSM tool with ONEiO
• Production & QA IP addresses and ports
• ONEiO - Technical Whitepaper

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Common Information

• Getting Started
• Concepts & Components
• New Endpoint Type Prerequisites
• IMPRESSUM

Security

• ONEiO SaaS Security
• ONEiO Subprocessors
• How to Report Security Vulnerabilities to ONEiO Cloud
• End-to-end encryption

ONEiO General Terms

• About ONEiO General Terms
• ONEiO - SaaS MASTER TERMS
• ONEiO - SaaS SERVICE DESCRIPTION
• ONEiO - Data Processing Addendum
• ONEiO - User Terms
• ONEiO - Acceptable Use Policy

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