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How To's

  • How to implement the merge feature in Zendesk
  • Using the "Extract text with regular expression" formatting functionality in routing rules
  • Handling response errors
  • How to add slash commands (Modal) to your Slack Endpoint
  • Attributes
  • How to handle JIRA Statuses With Transitions
  • How to use the Routing Rule export & import function
  • How to use custom tables & Attachment API in ServiceNow
  • How to create an API token for Atlassian JIRA Cloud authentication
  • How to integrate with different BMC Remedy ARS versions
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