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Message States

Message States

A message can represent different states during transport from inbound received to successful send. All of the possible message states and, in case of errors their cause, are represented by icons in the ONEiO UI. Here is a complete list of states for messages sorted by inbound, routing, and outbound.

Inbound

Received successfully

Response transaction is shown as a moving green arrow to the right. Message status is shown as black.

Received_successfully.gif

No matching routing rule

Message status is shown in green. Black exclamation mark. Tooltip: “No matching routing rule”

NO_MATCHING_ROUTING_RULE_1.png

NO_MATCHING_ROUTING_RULE_2.png

Received faulty

Tooltip: “No configured entity type is found for this message”. Response transaction icon and tooltip are displayed in the “outbound” block

RECEIVED_FAULTY_1.png

RECEIVED_FAULTY_2.png

Routing

Routing matched

Succesful

ROUTING_MATCHED_-_Successful.png

Unsuccessful

Unsuccessful_1.png

Unsuccessful_2.png

Processed

Processed.png

Dropped

Dropped.png

Delayed

Tooltip: “Message processing is being delayed”

Delayed_1.png

Delayed_2.png

Routing Failed

Tooltip: “Routing of the message has failed”

ROUTING_FAILED_1.png

ROUTING_FAILED_2.png

Outbound and responses

Queued

The tooltip is based on the additional condition. Generally, it is:

This message is in the outbound queue. Some possible reasons for this:

  • A recoverable error is occurring while sending a message towards this endpoint. Sending of the first message will be automatically retried as long as the error occurs. Meanwhile, all subsequent messages towards the same endpoint, including this message, will be queued. If the recoverable error is resolved, or the sending is canceled, the next pending messages are released automatically in the order that they have been in the queue. Clicking this icon will redirect to the message that is having this issue.

  • The target endpoint is suspended

  • Some other delays in message processing

QUEUED_1.png

QUEUED_2.png

 

In the case of Starter and Professional plans, messages can be queued due to the subscription period having ended or the quota has been exceeded.

Subscription period ended

Tooltip: “Message is in the outbound queue. The subscription period has ended. Check your subscription period. Messages will automatically process when the quota is available unless canceled.”

Subscription_period_ended_1.png

Subscription_period_ended_2.png

Quota exceeded

Tooltip: “Message is in the outbound queue. Message Quota exceeded. Add more top-up quota or upgrade your subscription. Messages will automatically process when the quota is available unless canceled.”

Quota_exceeded_1.png

Quota_exceeded_2.png

Sending

SENDING.gif

Sending Failed

Tooltip: “A recoverable error occurred while sending this message. Sending is being retried until it succeeds or is manually canceled.”

Sending_Failed.gif

sending_failed.png

Canceled

Tooltip: “Message has been manually canceled”

CANCELLED_1.png

CANCELLED_2.png

Sent

sent.png

Failed before sending

Tooltip: “Failed before sending” and an actual reason for the failure

FAILED_BEFORE_SENDING_1.png

FAILED_BEFORE_SENDING_2.png

Failed after sending

Tooltip: “Sending failed” and an actual reason for the failure

FAILED_AFTER_SENDING_1.png

FAILED_AFTER_SENDING_2.png

 

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