Endpoint Type Configuration Guide - DNA Trouble Ticket

• QA environment: https://test-api-rajapinta.dna.fi
• Production environment: https://api-rajapinta.dna.fi

yyyy-MM-dd'T'HH:mm:ssZZ

Username provided by DNA

Password provided by DNA

Client ID provided by DNA

Client Secret provided by DNA

OAuth2 Scope provided by DNA

[DNA Trouble Ticket]->ONEiO (Inbound)

• QA -> https://[USERNAME]:[PASSWORD]@rest-receiver-test.service-flow.com/api
• Production -> https://[USERNAME]:[PASSWORD]@rest-receiver.service-flow.com/api

With this property, you can define conditions to ignore certain messages arriving from your Instance to ONEiO.

You can have one or more conditions. The different conditions are separated with comma (,). The logical operator between conditions is always "AND". Supported operations in a single condition are:

= (or ==) for EQUALS
!= for NOT EQUALS
IN which evaluates to true if any of the values in the list are equal to the value compared to.

Example 1 - You want only to filter messages where attr_1 is equal to foo:
attr_1=foo

Example 2 (Showcasing different operators): attr_1=foo,attr_2==${param:project.key},attr_3!=${username},attr_4 IN (bar1, bar2, bar3)

ONEiO ->[DNA Trouble Ticket] - (Outbound)

List of numeric HTTP response codes that are to be handled as non-recoverable when sending messages to your outbound Instance-
If ONEiO receives an error code that is not on the list, it will retry the message automatically. If ONEiO receives an error code that IS on this list, the message will result in an error.

DNA Default unrecoverable errors: 400,403,404,405,422,409,500

• QA environment:
  /troubleticket-dil-uatcustomer/1/troubleTicket
• Production environment:
  /troubleticket-dil-prodcustomer/1/troubleTicket

• QA environment:
  /troubleticket-dil-uatcustomer/1/troubleTicket/${targetEntityId}
• Production environment:
  /troubleticket-dil-prodcustomer/1/troubleTicket/${targetEntityId}

/ticketDetail - This attribute has an inbound lookup that returns data to enrich the original ticket payload. You need to change the lookup path (only the part in red, below) to the Production or QA path, depending on the environment:

• QA environment: ${system:uri}/troubleticket-dil-uatcustomer/1/troubleTicket/...
• Production environment: ${system:uri}/troubleticket-dil-prodcustomer/1/troubleTicket/...

relatedParty, characteristics, comment, comment.text, relatedParty.contactMedium, relatedParty.contactMedium.characteristic and relatedParty.organizationIdentification are attributes added by default and there are no specific settings or changes on them.