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Endpoint Type Configuration Guide - TOPdesk

Endpoint details

In this document, you will find detailed info about TOPdesk Endpoint Type. This Endpoint Type is a Self-Service type, so users can add them without a need to reach out to ONEiO Support. For additional information on the configuration of your TOPdesk instance please see the following guide


Status Sets the status of the endpoint. Active / Suspended
Name Name of the endpoint. It is recommended to use short names since this name is used in displays throughout ONEiO.
Base URL The base URI of your TOPdesk instance. You can see it in the browser address bar while logged in. Simply take the value before the "/tas.." part.


  [Your TOPdesk] -> ONEiO 

This username will need to make into the variable of an action sequence in TOPdesk 

"Generate New Password" This password will need to make into the variable of an action sequence in TOPdesk


  ONEiO -> [Your TOPdesk] 

Login of the integration user created in TOPdesk. Please consult the TOPdesk integration guide

Application password The corresponding to the login application password. Please note that it's different from the password used in the operator login. 


Entity Types

The TOPdesk Endpoint type comes with the Incident entity as self-service. In case you want to integrate other processes please reach out to ONEiO support at

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