In this document, you will find detailed info about TOPdesk Endpoint Type. This Endpoint Type is a Self-Service type, so users can add them without a need to reach out to ONEiO Support. For additional information on the configuration of your TOPdesk instance please see the following guide.
|Status||Sets the status of the endpoint. Active / Suspended|
|Name||Name of the endpoint. It is recommended to use short names since this name is used in displays throughout ONEiO.|
|Base URL||The base URI of your TOPdesk instance. You can see it in the browser address bar while logged in. Simply take the value before the "/tas.." part.|
|[Your TOPdesk] -> ONEiO|
This username will need to make into the variable of an action sequence in TOPdesk
|"Generate New Password"||This password will need to make into the variable of an action sequence in TOPdesk|
|ONEiO -> [Your TOPdesk]|
Login of the integration user created in TOPdesk. Please consult the TOPdesk integration guide.
|Application password||The corresponding to the login application password. Please note that it's different from the password used in the operator login.|
The TOPdesk Endpoint type comes with the Incident entity as self-service. In case you want to integrate other processes please reach out to ONEiO support at firstname.lastname@example.org.
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