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Endpoint Type Configuration Guide - Zendesk

Endpoint details

In this document, you will find detailed info about Zendesk Endpoint Type. This Endpoint Type is a Self-Service type, so users can add them without a need to reach out to ONEiO Support. 

ONEiO_Zendesk_Endpoint_Type.png

 

  General
Status Sets the status of the endpoint. Active / Suspended
Zendesk root URL The base address of your Zendesk. You can test the HTTP connection by clicking the Test Connection button. Note that this function does not test the authentication, only if ONEiO can reach the endpoint.
Name Name of the endpoint. It is recommended to use short names since this name is used in displays throughout ONEiO.
Timezone The timezone used in Zendesk.
Datetime pattern Date time pattern ONEiO uses to read DateTime fields and how ONEiO sends out DateTime fields. Shown only for reference.

 

  [Your Zendesk]-> ONEiO
Receiver address The address to insert to Zendesk's HTTP target Url. The targets are different when operating in QA or Production.
Username Username (and password) to be used in Zendesk's HTTP webhook Url. You can reset/retrieve a password in edit mode.

 

  ONEiO ->[YourZendesk]
Zendesk user The user that is used in all calls to Zendesk's API. These include updates and lookups. Remember that you need to add /token after your username
API Token The API Token to the integration user.
Unrecoverable HTTP error codes List of numeric HTTP response codes that are to be handled as non-recoverable when sending messages to Zendesk's API. If ONEiO receives an error code that is not on the list, it will retry the message automatically. If ONEiO receives an error code that IS on this list, the message will result in an error.

 

Entity types

To integrate with Zendesk, you can use only fixed Entity types. This is due to the fact that the entities available are depended on available APIs in Zendesk. Currently supported entity types:

  • Ticket

 

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