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Endpoint Type Configuration Guide - Freshdesk

Endpoint details

In this document, you will find detailed info about Freshdesk Endpoint Type. This Endpoint Type is a self-service type, so users can add them without a need to reach out to ONEiO Support. 




Status Sets the status of the endpoint. Active / Suspended
Freshdesk root URL Base address of your Freshdesk. You can test the http connection by clicking Test Connection button. Note that this function does not test the authentication, only if ONEiO can reach the endpoint.
Name Name of the endpoint. It is recommended to use short names since this name is used in displays throughout ONEiO.
Timezone The timezone used in Freshdesk.
Datetime pattern

Date time pattern ONEiO uses to read datetime fields and how ONEiO sends out datetime fields. Shown only for reference.


  [Your Freshdesk] -> ONEiO
Receiver address The address to insert to Freshdesk HTTP target Url. The targets are different when operating in QA or Production.
Username Username (and password) to be used in Freshdesk`s webhook's Callback Url. You can reset/retrieve a password in edit mode.


  ONEiO -> [Your Freshdesk]
API Token The API Token of the integration user.
Unrecoverable HTTP error codes List of numeric HTTP response codes that are to be handled as non-recoverable when sending messages to Freshdeskservice's API. If ONEiO receives an error code that is not on the list, it will retry the message automatically. If ONEiO receives an error code that IS on this list, the message will result in an error.


Entity types

To integrate with Freshdesk, you can use only fixed Entity types. This is due to the fact that the entities available are depended on available APIs in Freshdesk. Currently supported entity types:

  • Incident
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