This document shows an example of what needs to be done in ONEiO to integrate with CANCOM
In case you have questions related to setting up the integration, send a mail to email@example.com.
You can sign up for a free trial of ONEiO from the following link: ONEiO Free Trial
This article gives an overview of the required steps to integrate your systems with CANCOM through ONEiO and Microsoft Azure Automation.
In order to use the CANCOM MSP endpoint type in ONEiO it is a prerequisite that you are a customer of the CANCOM.
How to setup the CANCOM endpoint in ONEiO
In order to set up the CANCOM endpoint through the ONEiO Platform, there is no need to do this with a representative of CANCOM, this can be easily done by yourself. However, your contact at the CANCOM needs to be able to see the subscription, so that they can add the credentials towards their system in the final step.
In the ONEiO App:
While in the Endpoints section of your ONEiO Subscription, select the CANCOM ESM Endpoint after clicking on '+New endpoint'
This will bring you to the create screen, where you can fill in the first information.
All you need to do is name the endpoint, common practice here is to name it 'CANCOM', select the CANCOM Environment, and the timezone you are in. When selecting the environment, note that this is based on what environment of your ONEiO Subscription you are in. If you are in the QA Environment of your subscription, select QA, if in the PROD environment select PROD.
Once this is done, simply click on 'Create' and the endpoint is created.
In order to see the first messages arrive on your message feed, you need to let your CANCOM person of contact know the details, and they will be able to send the first tickets from their environment into your subscription.