How to View Your ONEiO Support Tickets

In order to view all your ONEiO Support Tickets, sign into the Help Center by clicking the "Sign in" button in the top right corner. 

Note: The account password credentials are not the same that you use to sign into the ONEiO App. 
If you have note signed into the Help Center before, please check this article, Signing into the Help Center as a New User.

Once signed in to the Help Center navigate to your signed in user profile

• Click on the User Name signed in
• Click on My Activities

• Click on Requests, and you will be able to see all Requests that you have opened to ONEiO Support

Note: We do not allow all members of an organization to see all support requests raised for security reasons. Tickets are currently limited to the individual who raised the request or included on cc.

Therefore, if you would like your team members to see support requests to ONEiO, please ensure that you include them on cc of the request.