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Signing into the Help Center as a new user
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Requests to move Configurations from QA to Production
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Why should I pay the monthly subscription fee?
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What development tools are available, if I wanted to build the ONEiO connections to our endpoints.
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How long is the typical time to set up a ticket exchange using standard APIs out of the box between the two ITSM systems?
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Do you provide a business rule engine capability for applying any business logic to the message content?
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Can a case / ticket exchange flow include the use of acknowledgement processing to link 2 tickets together in the end point ITSM workflow systems?
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How is version control of configurations managed in ONEiO?
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What kind of field transformation capability do you provide?
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Do you support endpoint outage management in the event end of the end-point systems being temporary unavailable?
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Do you have a capability to measure KPIs such as latency between components, end-to-end response time and volumes of the messages?
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Will the system provide notifications (e.g. email, SMS) about broken connections, tickets getting stuck, etc.?
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What is your operational model?
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Do the vendor adapters still require the client ITSM system to have an adapter component or development on their side?
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What type of transactions (e.g. batch, real-time) can ONEiO support?
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What can be viewed via tracking console and will I and/or my client have access to it?
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Is there an admin tool to configure ONEiO for new partner connections, mappings, transaction flows, etc.?
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Can ONEiO SaaS solution be deployed as on-premise?
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What security models (e.g. basic authentication, WS-Security) do you support?
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Are there any restrictions for the processing of attachments (such as size or file types)?
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Can attachments be exchanged on a ticket?
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Does ONEiO support JSON REST, SOAP/WSDL, HTTPS/XML type of transactions?
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Does ONEiO handle asynchronous or synchronous transactions?
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What features and functions does ONEiO SaaS solution provide?
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What type of data gets exchanged to and from partners via ONEiO?
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What if a customer wants to stop using ONEiO, do we get the configurations with us?
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How is ONEiO's service monitored?
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How is security taken into account when developing the ONEiO service?
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What are the security controls in use?
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How is ONEiO service security assured?
