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Contact addresses for non-technical related inquiries about ONEiO
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Signing into the Help Center as a new user
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How to Submit a Change Request to ONEiO
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Which browsers are supported to be used with ONEiO.app?
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Is there any limit for Inbound and Outbound queues?
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How to Submit a Request for Deletion or Cleanup of a Message Conversation
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How long is Message and Conversation Data Stored in ONEiO?
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Best Practices to Open a Support Ticket with ONEiO
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Does ONEiO run a Bug Bounty program?
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Attachment size limit for ServiceNow SOAP API
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What version of TLS does ONEiO Support?
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Why should I pay the monthly subscription fee?
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What development tools are available, if I wanted to build the ONEiO connections to our endpoints.
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How long is the typical time to set up a ticket exchange using standard APIs out of the box between the two ITSM systems?
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Do you provide a business rule engine capability for applying any business logic to the message content?
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Can a case / ticket exchange flow include the use of acknowledgement processing to link 2 tickets together in the end point ITSM workflow systems?
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How is version control of configurations managed in ONEiO?
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What kind of field transformation capability do you provide?
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Do you support endpoint outage management in the event end of the end-point systems being temporary unavailable?
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Do you have a capability to measure KPIs such as latency between components, end-to-end response time and volumes of the messages?
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Will the system provide notifications (e.g. email, SMS) about broken connections, tickets getting stuck, etc.?
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What is your operational model?
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Do the vendor adapters still require the client ITSM system to have an adapter component or development on their side?
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What type of transactions (e.g. batch, real-time) can ONEiO support?
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What can be viewed via tracking console and will I and/or my client have access to it?
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Is there an admin tool to configure ONEiO for new partner connections, mappings, transaction flows, etc.?
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Can ONEiO SaaS solution be deployed as on-premise?
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What security models (e.g. basic authentication, WS-Security) do you support?
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Are there any restrictions for the processing of attachments (such as size or file types)?
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Can attachments be exchanged on a ticket?