1. Help Center
  2. FAQ
  3. Frequently Asked Questions
Start integrating with ONEiO for free!
SIGN UP

Can a case / ticket exchange flow include the use of acknowledgement processing to link 2 tickets together in the end point ITSM workflow systems?

Avatar
Tatiane Forster

Yes. This asynchronous acknowledgment is handled by a special Routing Rule as a response to the initial create message and uses the target system response to determine the data transferred. 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.

Articles in this section

See more